Decathlon Contact Numbers


Decathlon Contact Numbers
Decathlon Customer Service




Decathlon UK Operation Hours

Monday-Friday 8.00 am - 8.00 pm
Saturday 9.00 am - 6.00 pm
Sunday 11.00 am - 6.00 pm

Are you a sports enthusiast or an adventure lover? If you are, we are sure you are very well aware of Decathlon, renowned sporting equipment seller. Being an entity, providing you with customer service details for a number of various companies across all of the UK, we realise how important it would be for you to get in touch with Decathlon as well. In the following work, we have compiled different methods through which you can reach Decathlon for a number of matters and issues.

Decathlon Phone Tips

Decathlon Departments UK Contact Number
Decathlon Customer Service Loyalty Team 0207 0643 000
Decathlon Head Office 0207 394 2000

Decathlon Customer Service Loyalty Team

Decathlon website homepage

You can get in contact with their highly trained and largely cooperative customer service at the Decathlon customer loyalty team number 0207 0643 000. Decathlon is very dedicated to providing remarkable customer service, ensuring that enjoying sports is worthwhile for their customers! If you have to enquire about the range of products they offer, because there are 70 sports under one roof with them, you can give them a call. You might also get in touch with the team if you need to know the returning process, conditions in which it is okay to return, about the international shipment, methods for payments, and absolutely anything with respect to their services, you will be calling at the given number.

Moreover, they offer a variety of sports advisory and consultancy services. If you need to learn about them or get in touch with one of the experts, you will be needing to get in contact with the Decathlon customer service at the aforementioned number. However, note that they are operational from Monday to Friday between the hours 8.00 am – 8.00 pm, on Saturday from 9.00 am – 6.00 pm and on Sunday 11.00 am  – 6.00 pm. Therefore, for any query, concern or feedback, make sure you are calling them during the mentioned hours.

Decathalon Head Office

The main outlet for Decathlon in the UK is located at Surrey Quays rd, London and in case you need to reach out to the staff there, contact at the Decathlon head office number . You can give them a call if you want to learn about the availability of a certain product with them if there was some inconvenience caused to you while you were at the respective store, or in case you want to get clear instructions on where exactly is the store. They will be very helpful and polite while helping you out. For reporting any mishap or to enquire about the sports advisor you might catch at the store, dialling the aforementioned number would come in handy. To address any concerns, queries or feedback with respect to the Surrey Quays rd outlet, simply give them a call.

Nevertheless, kindly take note of their opening hours so that you are able to catch them in the right time. The store is open from Monday to Friday between the hours 9.00 am – 9.00 pm, on Saturday between 9.00 am – 8.00 pm and on Sunday between 11.00 am – 5.00 pm.

Decathalon Head Office Address

Decathlong Surrey Quays store

If at any point in time you are not satisfied with their customer services over the phone, which is highly unlikely but possible, you can pay them a personal visit at their head office. The address has been shared later on. You can go there and explore the amazingly feasible and highest quality sports equipment for about 70 different sports, encompassing products for basketball to the intense mountain biking! You will also be able to a sports advisor there who would guide you through the best choices for the equipment suiting your needs. If there is some issue, you can report it right at the spot by speaking to the relevant authorities.

In case you want to write and post to them, you will be addressing it to the customer loyalty team. Please make sure you have written the correct details for your name and contact address clearly so that they are able to get back to you if needed. Your letter can have any kind of message that you need to deliver them, or any query or complaint.

Decathlon UK Services, Customer Loyalty Team, Canada Water Retail Park, Surrey Quays Road – London, SE16 2XU

Decathlon Alternate Contact Details

The contact information shared before might not be able to consider all the concerns you would have to address them. Therefore, there are certain other channels that you might make use of to get in touch with them.

Decathlon Customer Service Email

For people unable to reach the Decathlon customer loyalty team or those who are uncomfortable speaking over the phone, can make use of Decathlon customer service email. You can write your query and email it to them at [email protected]. Please make sure you have written your message very clearly, starting from where you are writing and if the concern is related to one specific store, ensure you have mentioned this too. For general inquiries, state your question very clearly along with your name and contact details for them to get back at you. Anything you would have given them a call for can be addressed using the email as well.

You can also email them using the option on their contact us page.

Decathlon Affiliate Program Email

You might be interested in promoting Decathlon by becoming their affiliate. If you are and want to learn more about it, you can email to their affiliate manager at [email protected]. You can request information about the procedure to becoming an affiliate, the possible benefits you will be receiving, and about the usage of different mediums for the promotion. To learn about the attached terms and conditions as well, you can ask on the mentioned email address. If you have any questions about the commission you will be receiving by bringing each new customer to Decathlon via your promotion, you know where to address your queries by now!

Decathlon Returns

Decathlon how to track your order

Decathlon has a policy of returning a purchased item within 365 days from the day of purchase, excluding perishable goods. They provide a 2-year warranty on the products they are dealing in. Check out Decathlon returns policy now. You will get to learn about all the aspects of returning an item, for example, about how to make returns, for either in-store bought products or online, or about a wrong product delivered to you, the refunds you will get, and general terms and conditions.

With respect to the returns address, you can only return an item bought online via post to Decathlon Logistics UK, Unit 200 Caswell Road, Brackmills Industrial Estate, Northampton – NN4 7PW. However, there are certain prerequisites before you dispatch the returns and you can learn all about them through the answers for the questions mentioned on their returns policy page.

Decathlon Delivery

If you are unable to visit any of their stores in the UK, you can for sure make online purchases and they will deliver it to you within the nick of time. To learn more about the Decathlon delivery, check out their delivery information page. Over there, you will get to know everything that you need to. They have covered the standard charges, amount over which the UK delivery is free, entities through which they send you your parcel, areas there are delivering to and information about how long it will take for your delivery to arrive. They have also incorporated information regarding any possible delays and mentioned the causes too.

After you know that your order has been dispatched, you can also learn about the whereabouts of your parcel using the track your order option available on Decathlon Website.

Decathlon Store Locator

You sure would not want to miss out on the exceptional range of sports equipment that Decathlon is offering. Visit your nearest store and fulfil your spirit for sports! To locate a store near you, use the Decathlon store locator option. You can choose the area that is most accessible to you and then you will be directed to the details. You can learn about the opening hours so that you are able to visit them in time. You will also be shown a map for your convenience so you know where exactly the store is located. Also, you will get to know the contact number in case there is something you need to ask them beforehand.

Decathlon Payments

Decathlon is very responsible when it comes to making the payments safe for you. If you are concerned about making an online payment or are not sure if the option you are using is acceptable for Decathlon, you can check out the safe payments page on their website to enlighten yourself. There, you will also learn about the use of E-vouchers and gift vouchers when making payments. Regarding your reservations for safety, they have mentioned how you will make sure that the payment option is safe. In the case of a query, nonetheless, please contact their customer loyalty team.

Decathlon Contact Tips

You might not have found the earlier information sufficient, and want to get in touch with them in such a way that you are always updated on any new happening, promotional offer, availability of the product or a new job opportunity. If such is the case, join them on their social media profiles:

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