DWP Contact Number

DWP Contact Number
 Customer Service

UK Operation Hours

Monday-Friday 8:00AM - 5:00PM

The United Kingdom is ultimately led by the UK Prime Minister, Theresa May, assisted by the Cabinet and the ministers. Per the uncodified British constitution, the current monarch, who happens to be Queen Elizabeth II, holds the executive authority for the UK government, though this authority is exercised only with the advisement of the prime minister and the cabinet.

Commonly referred to as the British government, the policies of the UK government are put into practice by a number of departments, agencies, and public bodies. A department consists of employed civil servants and is politically accountable through a minister, who runs a department.

The largest department within the UK government happens to the Department for Work and Pensions (DWP). DWP’s contact numbers will be listed and their functions, including DWP customer service, will be explained thoroughly within this article.

DWP Phone Number List

DWP Helpline UK Contact Number
DWP Customer Service Toll-Free 0800 055 6688
Jobseeker’s Allowance 0345 608 8545
DWP Phone Number; Maternity Allowance 0345 608 8610
Bereavement Benefits 0345 608 8601
Social Fund 0345 603 6967
Universal Credit 0345 600 0723
Claims 0800 731 7898
Technical Help 0345 604 3349
DWP Pension Phone Number 0345 3000 168
Disability Living Allowance 0345 712 3456
Personal Independence Payment 0345 850 3322
Care Giver Allowance 0345 608 4321
Attendance Allowance 0345 605 6055
Vaccine Damage Payments 01772 899 944
Child Maintenance Group 0345 713 3133 

Job Centre Contact

Job Centre Plus is a quango – quasi-autonomous non-governmental organisation – in DWP that caters to support services for the working-age group in the country. Their primary targets are those who are currently looking for employment and those needing temporary financial provision, due to circumstances such as the absence of employment, like an allowance to put up with living costs and expenditure intrinsic to the efforts of achieving employment.

DWP Contact Number

You can contact DWP Job Centre Plus to make new benefits claim, access existing benefits claim, and changing or cancelling an appointment. The DWP customer service number for this agency is toll-free, 0800 055 6688They also offer a DWP contact number for hearing-impaired people who are using textphones, which is 0800 023 4888

Before speaking to a customer service officer, please know that you will be asked three security questions to verify your identity. The questions could be: What is your National Insurance number? What is your mobile phone number? What is your postcode?

If you have a complaint about DWP customer service, please submit your complaint to their postal address:

Department for Work and Pensions
PO Box 50101

DWP phone numbers for Job Centre Plus are open from 8am to 5pm Monday to Friday. They are closed on Saturdays, Sundays and public holidays.

Jobseeker’s Allowance

DWP Customer Service

Jobseeker’s Allowance (JSA) is a form of unemployment benefit provided by the UK Government to the citizens of United Kingdom. To be eligible, you will have to be unemployed or in an active job search. While the claimant is out of work, the government will assist in covering living expenditures as a part of the social security benefits system.

When you dial the DWP phone number for the JSA agency, 0345 608 8545, you can direct any enquiries you have regarding the program. DWP also provides a textphone number for JSA on 0345 608 8551

There are two types of Job Seeker’s Allowance: Contribution-based and Income-based. You are eligible for a Contribution-based JSA if you have paid enough Class 1 National Contributions Insurance in the 2 tax years before the current benefit year. To be eligible for the Income-based JSA, you have to be working less than 16 hours per week, your partner works less than 24 hours per week, and you have £16,000 or less in savings.

To apply for JSA, fill in their online form. If you are unable to apply online, contact Job Centre Plus for further assistance.

Maternity Allowance

Maternity allowance is to be claimed when you are 26 weeks pregnant or you do not qualify for Statutory Maternity Pay. The payment will begin 11 weeks before the baby is due.

The DWP helpline for Maternity Allowance enquiries is 0345 608 8610For textphone users, please contact DWP on 0345 608 8553. This DWP contact number can also be used for any complaints you have about their services.

Bereavement Benefits

DWP phone number

You may be able to make a Bereavement Benefits claim if your husband, wife, or civil partner has passed away. It is supposed to help you in easing parts of the financial difficulties you might be confronted with following such event. It is paid whether you are working or not.

You can apply for the Bereavement Benefits claim by dialling the DWP helpline on 0345 608 8601, or 0345 606 0285 for textphone users.

Or apply by downloading the form or ordering it over the phone from your local Job Centre Plus, and then mail the completed form to this address:

Dover Benefit Centre
Post Handling Site B
WV99 1LA

Social Fund

The Social Fund, also Budgeting Loan, is an interest-free loan that is payable for exceptional or intermittent needs.

If you need help with furniture or household objects, clothing and footwear, advance rent payment, and home improvements etc., you can apply for the Social Fund. For questions about the Social Fund benefits, you can direct them by calling DWP helpline on 0345 603 6967, or 0345 608 8553 for textphone.

Universal Credit

DWP Universal Credit is a welfare benefit to bring fairness and simplicity to the British social security system. If you are on a low income or currently unemployed, you can apply for Universal Credit.

You can contact DWP helpline representatives on 0345 600 0723; and textphone users dial 0345 600 0743, for any enquiries you have regarding the Universal Credit.

The Pension Service

DWP pension phone number

DWP Pension Phone Number Services is a dedicated service for current and future pensioners. Once you have reached State Pension age, you can apply for a State Pension claim. The State Pension age is varied, depending on whether you can get a workplace or a personal pension.

To claim State Pension, you can claim it online, download the form and deliver it to your local state pension centre, and do it over the phone through these DWP pension phone numbers both toll-free: 0800 731 7898, or 0800 731 7339 for textphone.

Talk to a representative in the Future Pension Centre on 0345 3000 168 or 0345 3000 169 for textphone users for pension forecasts or to ask for a statement.

If you are having problems with the online services provided by the Pension service, feel free to dial the DWP phone number 0345 604 3349 or textphone number 0345 3000 169 for technical help.

Disability and Carers Service

DWP helpline

DWP introduced the Disability and Carers Service to offer financial assistance for the disabled and their carers, be it in or out of employment. Under the Disability and Carers Services, comes a series of benefits that could help both parties.

To know more about Disability Living Allowance, targeted for those who have personal care or mobility needs due to physical or mental disability, contact DWP customer service at 0345 712 3456 or dial their textphone number 0345 722 4433.

Carers are also given an allowance as they take care of their charges. For more details, get in touch with them on the DWP telephone number 0345 608 4321.

An attendance allowance is given to elderly citizens who live alone, but might risk having to go into residential care. You can reach out to the DWP phone number on 0345 605 6055 or textphone number on 0345 604 5312

If you can prove that you have suffered a vaccine injury, you may apply for Vaccine Damage Payment. Feel free to dial the special DWP contact number 01772 899 944 to get answers to your questions.

Child Maintenance Group

DWP contact number

The Child Maintenance Group is responsible for delivering Child Maintenance Service and to implement Child Support Act 1991.

Child maintenance is the financial support towards your child’s everyday life when you are separated from the other parent. Child Maintenance Group has established Child Maintenance Service to help you in sorting out your issues if you and your ex-partner are unable to come to an agreement regarding the child in question.

If you have any complaints or would like to enquire more about Child Maintenance Group, the DWP contact number is 0345 713 3133Textphone users can dial the DWP telephone number 0345 713 8924 

DWP Phone Numbers for Welsh Speakers

If you wish to contact a DWP customer service officer who speaks Welsh, dial this number 0800 012 1888The DWP phone number for Welsh speakers for Job Seeker’s Allowance and Universal Credit is 0345 600 3018.

To communicate with a Welsh speaking officer in Bereavement Benefits, contact DWP on 0345 608 8772.  You can also make changes or acquire information about your existing State Pension Claim in Welsh, please contact DWP pension phone number 0345 606 0275. Communicate with Welsh speaking officer in the Child Maintenance Group by dialling the DWP telephone number 0345 713 8091

Contact DWP via Social Media

Contact dwp

Besides dialling the DWP contact numbers provided, you can also reach out to them through their social media outlets:

DWP Overview

Contact DWPThe largest public serving body within the UK government, Department for Work and Pensions (DWP) is responsible for all of the welfare and pension policies in the country. It deals with more than 22 million claimants and customers in the UK per year. There are over 80,000 government officials working for the DWP and a yearly budget in 2016 that spans over £170 billion.

There are four operational organisations in the department, including:

  • Jobcentre Plus – administration of working age benefits such as Jobseeker’s Allowance
  • The Pension Service – payment of Basic State Pension and Pension Credit; information about related issues
  • Disability and Carers Service – financial support to the disabled and their carers
  • Child Maintenance Group – operating as Child Support Agency and Child Maintenance Service

The means to contact DWP are as follow:

  • Dial any DWP contact number
  • Send a letter in the mail
  • Send an email
  • File online forms
  • Social media
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