First Direct Customer Service

First Direct Customer Service
First direct Bank Customer Service

First direct Bank UK Operation Hours

All Days 8:00AM - 10:00PM
First direct Bank UK Routing Number
No phone menus - you get straight through to the service

First Direct Phone Number Tips

First Direct Helpline UK Contact Numbers
First Direct Customer Service 03 456 100 100
Contact First Direct Toll-Free 0800242424
Mortgages 03 456 100 236
Credit cards 03 456 100 100
Minicom 03 456 100 147
Calling from abroad +44 113 2345678

First Direct Overview

Founded in 1989, First Direct is a subsidiary of HSBC Bank plc. It’s one of the leading banks with a significant presence in the UK. The bank is known for its innovating solutions and exemplary customer service. First Direct serves more than 1.3 million customers in the UK.

First Direct Services

Customers can open current accounts with First Direct bank. Anyone who operates this type of account is eligible for £250 overdraft (interest-free). If you operate an account in a different, there is a service that enables individuals to switch to First Direct. All current accounts are accessible via internet banking service as well as mobile banking. Alternatively, customers can use Text Message Banking or telephone banking. Contact First Direct customer service if you need assistance in selecting or using their services.

On top of current accounts, First Direct banking also provides lending products such as mortgages and personal loans. Customers enjoy 3.4% APR for loans starting at £7.00 with 60 monthly repayments. If you’re interested in credit cards there are two options, ordinary credits card and gold card. And for those who would like to save with the bank, you can open a Regular Saver Account or Cash ISA or Bonus Savings Account. Customers equally have access to Fixed Rate Savings and ordinary Savings Account. For clarification on rates and terms, dial any of the First Direct contact numbers and speak to a bank representative.

First Direct customers also enjoy investment services such as share dealing, share ISA, and Exchange Traded Funds. Various types of insurance products are available as well. If you need car insurance, home insurance, travel insurance, or life insurance, your needs are well covered. Travel money and payment remittance services are also available for those wish to travel or send money abroad. Go to the First Direct helpline product directory to learn more about the solutions and services that they offer customers in the UK.

First Direct Customer Service

Contact First Direct Customer Service

Just like other established banks, First Direct offers new and existing customers various ways to contact them. You can dial the First Direct contact numbers to speak to customer service representatives or write emails or use Twitter. Let’s look at some of the phone numbers you should contact when you have queries.

If you are an existing customer, you should call 03 456 100 100 for all your banking queries. Similarly, call the same First Direct contact number if you have Credit card related queries. New customers should contact First direct representatives on 03 456 00 24 24 or 0800 24 24 24 to get their banking queries answered.

Existing customers who need assistance with mortgages should call 03 456 100 236 while new customers should dial 03 456 100 103 to make inquiries. Customer service representatives are available from 8am to 10pm, seven days a week. So don’t hesitate to dial the First Direct helpline for mortgages if you need help.

Customers who have access to internet banking can also send direct messages from their accounts. If you are Twitter savvy, you can tweet them @firstdirecthelp.

Write to First Direct Customer Care

Not everyone wants to dial a First Direct helpline agent whenever they have an issue or complaint to make. If you would like to write and send a letter, use the following address.

First Direct
40 Wakefield Road
LS98 1FD

Contact First Direct Helpline Tips

Since the company offers a variety of services, it is important to identify the exact department that your query relates to before calling the customer service desk. Always dial the relevant First Direct contact number so that you can be assisted quickly. Keep account numbers or reference numbers so that the customer representative can address your issue promptly as well.

For those who have hearing impairments, you can reach First Direct customer services care using this number, 03 456 100 147. The number to contact when you are abroad is +44 113 2345678 . Customer service representatives are available 24/7 and 365 days in a year. Don’t hesitate to contact First Direct customer service whenever you have questions or an issue that needs to be resolved quickly.

If you would like to talk to a bank representative, visit a First Direct branch near you.

First Direct Customer Service
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