Iceland Contact Number

Iceland Contact Number
 Customer Service

UK Operation Hours

Monday-Friday 8am-9pm
Saturday 8am-8pm
Sunday 8am-6pm

Iceland is a supermarket chain in the United Kingdom, founded in 1969 with headquarters in Deeside, Wales, UK. Iceland Foods Ltd is the complete name of this company selling mostly frozen foods, but also dry goods and meat and dairy, having more than 23,000 employees. On this page you will find an Iceland telephone number list and more information about their customer services:

Iceland Phone Number List

Iceland Helpline UK Contact Number
Iceland Customer Service 0800 328 0800
Iceland Business Related 0800 328 0800
Iceland Online Shopping Phone Number 0800 328 0800
Iceland Delivery Contact Number 0800 328 0800

Iceland Customer Service

You can contact Iceland customer services using the online form that you will find on the contact us page, by calling the Iceland contact number 0800 328 0800 or by sending a letter to this address: Iceland Foods Ltd, Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW. If you are interested in getting a job at Iceland, you can find more on the contact page more details.

Iceland Bonus Cards

On the FAQ page you will find many interesting things about Iceland Foods, for example, what is a Bonus Card and how can you get one. With the Bonus card, you will be able to save money when you shop at Iceland, you will get Home delivery with it and you can enter competitions. It is really simple to get your Bonus Cards, you just have to fill a form when you are in a store.

If you lose your card, but still want a Home delivery, there is no tragedy because a cashier will be able to find your details quickly and you will receive your shopping as usual. But without the Bonus card, you will not be able to enter the competitions. This Bonus Card does not collects points like other stores do, with Iceland, you have other benefits. If you lost your card, you should contact Iceland at a store or call Iceland Contact Number 0800 328 0800 to find more about a new Bonus card.

If you want to add your bonus card to an online account, you need to find My account button located in the corner of the site, at the top. After clicking that, you will have to access Manage Bonus Card and then you have to add your bonus card number and that’s it. If you need to top up your bonus card savings online you have to select My account, then Manage Bonus Card and Then Top up to the right. Then you have to enter your chosen amount and enter your card details.

You don’t need a bonus card to shop online, but if you have it, you should enter the number so you can see your previous buying history at Iceland. If you have problems linking your bonus card your account online, you should call Iceland Phone Number 0800 328 0800.

Iceland Delivery Contact Number

Iceland Delivery Contact NumberIf you spend at least £25 in any Iceland stores, your shopping will be delivered to your address with a special frozen van, when it’s convenable to you. This delivery is free when you reach the £25 in shopping. This Home Delivery will be available within 10 miles from the store to your home. The delivery time may vary, but you will be able to choose a slot of two hours, between 10 am and 8 pm.

Each store has a delivery time schedule in front of it.You will still be able to receive a home delivery if you forget or lost your Bonus cards, just tell your details to the cashier and your home delivery will go smoothly. If you want to know if you can get delivery to your home when shopping online, you just need to Sign in or Register on Iceland website and enter your postcode to see if they cover your area. Click this link to find if they deliver to your area. If they don’t deliver to your area, you could leave your details and Iceland will let you know as soon as they deliver to your address. But still, you can get a home delivery if you shop at a store and you spend at least £25.

If your area is covered and you are eligible for a home delivery when shopping online, you need to know that the charge for delivery will be £2.00/£4.00, for orders between £25.00 – £34.99, but if you shop for more than £35.00, the delivery is free. The delivery is made in special vans with controlled temperature. Call the Iceland Delivery Contact Number 0800 328 0800 to find more about the delivery time and conditions. When you will receive your order, you or another person nominated by you, will have to sign your order, signature of receiving your order, being the proof of the delivery. If the order contains alcohol, you may be requested for proof of age. If in the case you will not be at home when your order arrives, you will receive a card with the store phone number in order to contact them or call the Iceland Helpline to rearrange another delivery.

Iceland Online Shopping Phone Number

Iceland Online ShoppingShopping online is available only for a short list of locations. There is a form where you can check from what stores you can buy online. You can find that if you are logged in after you have registered on the site. If when entering your postcode you will find out that your address isn’t covered, then you don’t need to worry because from time to time, more locations are added to the online shopping program. You can call Iceland Online Shopping Phone Number 0800 328 0800 to find more information, from Monday to Friday from 8 am to 9 pm, Saturday from 8 am to 8 pm and Sunday from 8 am to 6 pm.

If you want to register at Iceland Online shopping service, you first need to click the Register link. If you want to place an order via an Iceland Contact Number, this is not possible, they take all the order on the website. When you shop online, before of doing that, you need to select first the date for your home delivery. You will then find out what slots are free for delivering that day. Once you find the two-hour window, you are ready to start shopping. The website for shopping is very easy to navigate, you will find all frozen items listed together and also products are listed by category and departments.

You will be able to see the special offers by clicking the Offers link at the top of the page, and if a product is included in a special offer, it will be shown in green. If you are looking for a particular product, you could search for it in the Search Box at the top of your screen, you can search it by category or you can add products in favorites list so later you could easily find it. If you want to amend products in your shopping basket, you have to click My account and then amend your order, and then you need to proceed to checkout, at the same time, for any amendments you will make, you will receive the email confirmation. Contact Iceland helpline representatives to find more about this.

In the event that you order a product and that Iceland is unable to deliver, you could receive instead an alternate product, but for a better value because sometimes stores run out of products. If an alternate product is not available, then you will not be charged for the unavailable products. If you have an order and you didn’t complete it, you could go back and finish your order, all of your previous products added in your shopping basket will be saved.

Iceland Vouchers

You can have your voucher from the Iceland Head office, and there will be some delivery costs if your voucher is smaller than £50. For smaller voucher amounts, there will be a charge of £5 and there are available only vouchers of £5, £10 and £20. If you want to pay by cheque, you need to send a letter to Customer Care department, Iceland Foods, 2nd avenue, Deeside industrial estate, Deeside, Flintshire, CH5 2NW and you need to include your full details, name, and address, along with your telephone numbers.

You have to make the cheque payable to Iceland foods. If you want to pay by credit card, you can contact the customer care team on the contact page or you can send a letter to the address from above including your details, but do not include your credit card details in your letter. You will be contacted at a later date to receive directions on how to arrange the payment by credit card. Call Iceland Phone Number 0800 328 0800 to find more information about Iceland Vouchers.

Iceland on Social Media

Iceland on FacebookIceland Food is present on Social Media with pages and account on major platforms. On Facebook, you will see a great page with more than 450,000 likes, where you can watch photos and videos of Iceland promotions and products. You could see great advertising videos or you could comment along with other Iceland customers on their latest posts. On Twitter you will find a page with more than 125k followers and more than 41k tweets, you can see amazing videos and photos posted by the Iceland Foods Twitter customer team. On Instagram, you can watch amazing photos with their products and ideas for recipes. On YouTube, you will be able to see great advertising videos and amazing videos with recipes of food from Iceland Foods.

Rate this post

Service providers exhausting you?
Share with us the experience of the supplier's customer service (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions, valuable tips for the benefit of the customers.

Post comment


Important disclaimer

Calls to 0871 numbers cost 13p/minute + your phone provider service charge. Using our service - connection to organisations will cost you 13p/minute plus your access charge. This website is not affiliated with any of the organizations listed. If you need to contact this website webster for any reason, please use this contact form

customer service uk