National Express Contact Numbers


National Express Contact Numbers



National Express UK Operation Hours

All Days 8.00 am to 10.00 pm

National Express Departments UK Contact Number
National Express Customer Services 0371 781 8181
National Express Media Services/PR Enquiries 0121 460 8401
0121 460 8867
0121 460 8417
0138 220 1121
0776 855 7592
0121 460 8611

National Express Customer Services

The National Express customer services number is 0371 781 8181. This is the number you will be calling if you need to hire their coach services or you need to ask them something. Talking about the coach hire, if you wish to learn about the least number of people that are required for travelling for you to hire their coach services or about the charges that will be applicable or the kind of private hire they entertain, they will be there to help you out and book your coach over the phone as well! In their private are included hire for school trips, VIP hire, festivals and events, sports team transport, and corporate hire. Therefore, if you have anything to ask about any of it or you want to make your bookings, this is the number to call. Any complaints or feedback is supposed to be conveyed using the same number.

Their office is open 7 days a week from 8.00 am to 10.00 pm. Therefore, whatever it is that you need to get in touch with them, do get in touch with them and to ensure effective communication, contact them during the mentioned hours.

National Express Media Relations

The National Express media relations team is available on 0121 460 8401. You can contact them if there is anything related to media that you need to know. This implies that if you need to learn about their new or prior press releases, get hold of images that they have or arrange for a meeting, being a journalist or a media person, this is the number you will be calling. This number belongs to Anthony Vigor, Director of Policy and External Affairs. So when you make a call, you know exactly who to talk to now. He will be handling all the media enquiries that come in while on call.

This media service at National Express is available for you 24 hours a day and seven days a week for any urgent media enquiries!

National Express PR Enquiries UK Bus

National Express PR Enquiries – Ali Bell

You will be calling the National Express PR enquiries number 0121 460 8867 if you have any other corporate or financial questions to ask. The number is Ali Bell’s number, who is Head of External Communications – UK Bus. Therefore, if you are unable to reach Anthony on his number, you might as well call Ali and get your media queries addressed. He will also be answering to all your business related questions, implying about the business statistics and figures.

National Express PR Enquiries – Nikki Houghton

The National Express PR enquiries alternate number is 0121 460 8417. This number belongs to Nikki Houghton, Communications Manager. You will be dialling this number if prior two do not work out for you or this is the specifically designated person that you need to speak to. Matters discussed earlier for media and PR enquiries are the one that Nikki will be answerable for in case you contact her.

National Express PR Enquiries – Julianne Robertson

The National Express PR enquiries alternate number is 0138 220 1121. You will reach Julianne Robertson, Communications Manager – Dundee when you call this number. However, the extension to dial after calling the number is 243 and then you will be speaking to her. Just like other PR enquiries representatives, she is the one you will be calling if any respective query pops up.

National Express PR Enquiries Out of Office Hours

The National Express PR enquiries out of office hours number is 0776 855 7592. If you have missed any of the persons discussed earlier in their media relations team during the office hours, you can always call the number mentioned above for related queries and matters. However, please note that only media enquiries will be addressed using this number.

National Express PR Enquiries UK Coach

The National Express PR enquiries UK coach number is 0121 460 8611. If you call this number, you will reach David Wrottesley, Media Manager – UK Coach & Eurolines. He will be handling all the press enquiries relating to the coach services that National Express is offering. Therefore, if you have any related query, you will be calling him. However, if you need to get in touch with him outside office hours, the number mentioned for out of office hours earlier is the one you will be dialling.

National Express Head Office Address

National Express has its head office in Birmingham. You can follow the address shared later in the work to reach them at their head office. The address can either be used for paying them a visit in person or mailing them. By visiting them in person it implies that you can either go there for talking to one of their representatives or arranging a commute for yourself. They have coaches operating from their Birmingham station so you might as well catch one from there!

As for mailing them, you can write them absolutely about anything, including any feedback or complaint. You might as well pose a general travel query in writing. However, when writing them, ensure you are addressing it to the Communications Team.

National Express Group PLC
National Express House
Birmingham Coach Station
Mill Lane
Digbeth
Birmingham
B5 6DD

National Express Alternate Contact Details

Other than the numbers and address above, you might also make use of the following alternate contact details to get in touch with the people at National Express.

National Express Customer Services Email

At first, if anything comes up that you need to ask them, checking out the National Express FAQs page would be a wise choice. They have enlisted solutions and answers to problems people most frequently face. Therefore, you are likely to get your answer from there. However, if such is not the case, you can always email them using the option flashing on the National Express contact us page. There, you will also see an option flashing for feedback so you can also give in feedback for their services. Moreover, the links to their FAQs will be available to you on the same page only.

For their email option, a screen will appear after you have clicked it and by filling in the required information, you can submit your request/query.

National Express Media/PR Enquiries Email

If you cannot reach the media relations team on the phone numbers discussed earlier, you can always make use of the following emails to get your issue addressed. The emails are as follows:

National Express Careers

If you are interested in being the part of the National Express family, you can look for a job opportunity on the National Express career website. They have openings in the sections for drivers, operations/engineers, at the head office and the coach stations, graduates/apprentices and the contact centre. The option for applying for the job will be flashing on your screen when you will click on the vacancy you wish to apply for. You can filter the vacancies according to your qualifications and look for the one that you think will be the best for you. The career opportunities with National Express can also be explored using their LinkedIn profile shared later in the work.

National Express Contact Tips

Other than the contact details shared earlier, you might as well stay connected with them through their social media profiles. This would enable you to not only stay updated with anything that comes up at National Express, but get your queries addressed faster. You can join them on:

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