National Rail Customer Service


National Rail Customer Service
National Rail Customer Service




National Rail UK Operation Hours

Monday-Friday 9:00AM - 5:00PM
Saturday ---
Sunday ---
National Rail UK Routing Number
Press 1 Automated train tracker service
Press 2Speak to an advisor

National Rail Phone Number Tips

National Rail Helpline UK Contact Numbers
National Rail Customer Service toll-free 0800 022 3720
International number +4420 7278 5240
Welsh 0345 60 40 500
Impaired 0345 60 50 600
National Rail Journey Planner (03) 03457 48 49 50

National Rail Overview

National Rail is the licensed name used by the Rail Delivery Group. Before, the company was known as British Rail. It is an online service, which provides all the latest information that you might need to plan or book your rail travel in the UK. With a customer service base of over 17 million people, National Rail enquiry offers real-time information about trains and ticket fare, thus helping people plan their journeys and much more. It has over 23 trains operating companies.  They run services under a permit from the department of transport. You can contact the National Rail planner customer service by calling 0800 022 3720 to learn more about the company or check out National Rail journey planner. The line operates 24 hours, but it is off on Christmas holidays.

National Rail Services

Whether you are planning a rail journey in the UK or simply want information about trains and the timings or even fares, National Rail enquiry services is the best choice. This website offers detailed information about various trains, its times, the fares applicable to various classes and other information which you might need to travel quickly and with ease. When you book the train tickets in advance, you are eligible to get very great discounts.

Additionally, the National Rail journey planner also helps you to plan your journey in the best possible manner, based on your requirements. It also offers train line information, promotions and train running information from the official source of UK rail travel. After finding your journey and clicking on the ‘buy now’ button, you are be directed to a train operator web page where you can be able to purchase your ticket. You will not be charged any card fees or booking fees whatsoever.

For more details about the various services provided by National Rail planner, visit train times and tickets or get in touch with a customer care agent through the National Rail contact number 03457 48 49 50.

Contact National Rail Customer Service

For any feedback or complaints that you may have in relation to their services, you can get in touch with the National Rail enquiry customer agents. For those who want to access the National Rail customer service departments in the Welsh language, the number to dial is 0345 60 40 500The line is open from 7am to 9pm every day except on Christmas day. All your questions related to train times, station information, train fares and season tickets will be answered.

The company has availed the hearing impaired persons in the society to have a means of communication too. For all the customers with hearing impairment, you can text the customer care agents through 0345 60 50 600An immediate reply will be delivered in a few minutes.

National Rail planner also has an online assistant system called Ask Lisa, which handles most of the queries that customers have. You can access this through live chat. Alternatively, you can write a direct message on their official social media platforms Facebook and Twitter.

National Rail Customer Service

Write to National Rail Customer Care

The National Rail Helpline strives to make sure all customers get the best service. Apart from using the contacts methods availed on their official pages, you can be able to write an ordinary letter to,

Customer Relations Team,
Suite 410,
1 Northumberland Avenue,
Trafalgar Square London,
WC2N 5BW.

National Rail Helpline Tips

When using the social media platforms, always remember that you are not supposed to write your personal details on the public posts. Instead, you should write a direct message to the digital media customer care agents.

Also, it is good to remember that writing a letter to National Rail customer service can take up to 10 days to get a response. Hence, this is not the right channel of communication for urgent enquiries.

National Rail Customer Service
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