Parcelforce Customer Service

Parcelforce Customer Service
Parcelforce Customer Service

Parcelforce UK Operation Hours

Monday-Friday 8:00AM - 7:00PM
Saturday 8:30AM - 5:00PM
Sunday 9:00AM - 5:00PM
Parcelforce UK Routing Number
Press 1 If you have an account with us
Press 2All other customers

Parcelforce Phone Number Tips

Parcelforce Helpline UK Contact Number
Parcelforce customer service 0344 800 4466
Welsh speaking customers 0344 800 5550
Clients with impaired hearing 08000 855 854
Preston Depot  0344 209 6181
London Depot 0344 209 6100

Parcelforce Overview

Parcelforce was founded in 1990 after the rebranding of Royal Mail Parcel. The emergence of Parcelforce involved a major investment in infrastructure, IT, construction of sorting hubs and introduction of online tracking by Royal Mail Parcel. Over the years, Parcelforce has perfected operations in the parcel service and logistics industry and is currently in the leading position in the industry. Its operation is based on a “Hub and Spoke” system on delivery and collection through their 54 depots spread across the UK. Parcelforce also serves the European countries through their network partners General Logistics Systems (GLS) and E-Parcel Group (EPG). Express Mail Service (EMS) serves as their network partner for global postal services.

Parcelforce Services

Parcelforce is technologically equipped and committed to delivering your parcels and promises at your preferred destination both locally and abroad. Parcelforce can reach to 99.6% of the population in the world and every physical address in United Kingdom. The well networked and strength of their international partnerships enable Parcelforce to deliver parcels to almost all parts of the world. They offer customers flexibility regarding delivery options with package deliveries to over 11,000 local Post Office branches. The International Centre handles around 35,000 boxes every day while at the National Centre, 58,500 packages are handled per hour. This enables Parcelforce to serve 240 countries and territories worldwide.

According to market research, there are benefits for customers to who send more than two parcels on weekly to open an account with Parcelforce as it will help them save up to 45% of the costs.

Other services that customers enjoy include;

  • Convenient parcel picks or drop points, home, nearest post office branch or the depot.
  • Parcel tracking service.
  • Deliveries even on Saturday.
  • Specialised services and Interactive texting facilities for a business account customers.

You can find out more about Parcelforce services, here.

Contact Parcelforce Customer Service

Parcelforce customer Service is open to assist customers from 8 AM – 7 PM Monday to Friday, from 8:30 AM – 5 PM on Saturdays and from 9 AM – 5 PM on Sundays. You can contact Parcelforce helplines for account opening inquiries during their business hours from 8:45 AM – 5:30 PM Monday to Friday.

Customers can get assistance to their inquiries to Parcelforce by filling up an online form, and they will respond by email as soon as they can. If you are within the UK, you can contact Parcelforce helpline on 0344 800 4466 (calls to the line are charged at national rates) while customers outside the UK can contact their local parcel carriers.

New customers can receive advice from Parcelforce customer service on account opening benefits with Parcelforce by filling up an account opening online form, and they should mention their parcel sending needs on the form. Regular parcel senders can be assisted by Parcelforce customer care with inquiries especially on special rates by filling up a short form and they will get in touch.

The Parcelforce helpline number 0344 800 5550 is specifically for Welsh speaking customers. They can use the contact get more personalised assistance. Parcelforce also resolves for the queries from customers with impaired hearing and have a special team to handle them.

You can visit Parcelforce contact us page for more details.


Write to Parcelforce Customer Care

Besides the well open customer service lines and online forms, customers can also write to Parcelforce through their post office address.

You can write to Parcelforce on the address,

Parcelforce Customer Service,


PO Box 740,

Barnsley, S73 0ZJ.

You can also write to Parcelforce on their social media accounts, Twitter and Facebook.

Parcelforce Contact Number Helpline Tips

When you contact Parcelforce helplines, make sure you provide all the necessary details such your delivery address, daytime phone number, email address and parcel tracking number for speedy response/redress by Parcelforce customer care.

Parcelforce Customer Service
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