Royal Mail Customer Service

Royal Mail Customer Service
Royal Mail Customer Service

Royal Mail UK Operation Hours

Monday-Friday 8:00AM - 6:00PM
Saturday 8:00AM - 1:00PM
Sunday ---
Royal Mail UK Routing Number
Press 1 Postcodes, addresses, track a recorded signed for, Royal Mail tracked, special delivery or international item
Press 2Make a change or set up a service, arrange re-delivery of an item or locate your delivery office
Press 3General information and advice about products and services
Press 4Report a problem or complain about the service you've received
Press 0Go Back to Previous Menu

Royal Mail Phone Numbers

Royal Mail Helpline UK Contact Numbers
Royal Mail Customer Service 03457 777 888
Sending mail 0345 611 342
Receiving mail 03457 740 740
Textphone 03456 000 606
Shop gifts and items 03457 641 641
Calls from abroad +44 1782 668 007

Royal Mail Overview

Royal Mail has come a long way to emerge as the leader in UK’s postal service market since its inception in 1516. With the help of a large fleet consisting of ships, aircraft, trains and road vehicles, it delivers mail to all locations across the UK including rural areas. Royal Mail delivers thousands of parcels to individuals, companies, and communities all over the UK. The company’ postal service boasts of more than 29 million addresses. Being a FTSE 100 organisation, Royal Mail aims to gain the recognition as the premier and choice delivery company not just in the UK but across Europe.

Royal Mail Services

Royal Mail offers a unique service called “Universal Service” which allows customers to send items to any address within the UK for a fixed charge. Customers can choose 1st Class mail, or 2nd Class mail, or normal parcel delivery service.  Royal Mail Special Delivery service ensures customers get refunds if the item doesn’t get delivered within the stipulated time. Individual customers who use Royal Mail online services can:

  • Track parcels
  • Buy and print postage
  • Get a price
  • Find a postcode/address

Customers can send items abroad via Parfelforce worldwide, an overseas freight service. Besides personal mailing address service, Royal Mail offers “Business Mail” to enterprises and companies. The service allows business to send bulk mail at reduced prices. For more information about the company and its services, visit Royal Mail website.

royal mail customer service

Contact Royal Mail Customer Service

Customer representatives at Royal Mail are always available to handle general enquiries, complaints or claims. In case you want to inquire about a parcel or postal service, use the Royal Mail contact number 03457 777 888. Customers who want assistance with sending mail should call  0345 611 342. For those  receiving mail or making PO Box complaints to customer care, the number to dial is 03457 740 740.

Are you hard of hearing? Worry not. You can contact Royal Mail representatives on 03456 000 606. They will be able to answer your questions and resolve any issue you have promptly. When you need help with shop items and gifts, the Royal mail phone number to call is 03457 641 641. Call this number and inquire about shopping and delivering gifts. You will find useful info on gifts and ccollectables on their website.  

Where else can one find help besides contacting Royal Mail helpline? There is a useful help and support page that provides guidance on letter and parcel sizes, posting items, sending international, as well as restricted goods and prohibited items. You will also find invaluable advice on sending valuables and postbox removal and relocation.

If you are in the office or a place where you can’t make a call, it’s best if you can use the free online chat service. Customer service representatives are available to assist you from Monday to Friday, 8am-5.30pm. Support is available online as well. You can fill a small form or send Royal Mail a tweet

Write to Royal Mail Customer Care

Contacting Royal Mail helpline isn’t the only way to seek help. Alternatively, you can write to the customer care department. The mailing address is:


Contact Royal Mail Tips

Royal Mail contact numbers are accessible during normal working hours. So it’s best if you call them from 8.00am to 5.00pm but avoid the 11am-1pm buzz.  For anyone calling from abroad, remember to contact Royal Mail on +44 1782 668 007. Remember to quote your reference when inquiring about the whereabouts of your parcel. While contacting the Royal Mail customer service desk, make sure to note and call the number applicable for your query. Don’t hesitate to check you are not sure of Royal Mail phone numbers for personal customers when you want to ascertain a specific contact number.

Royal Mail Customer Service
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2 Comments to “Royal Mail Customer Service”

  • sorry for putting claim form in to early was not told by local post office .but can you please process the paper work i sent as i had to pay for this service .
    many thanks mr r field .

  • I am on the royal mail 1st. day issues service and I have paid £26.68 by telephone to include the current issue this month plus the Pink Floyd issue on the 7th July.
    I have not received any issue this month.
    Has this been overlooked?

    I would be grateful if this could be investigated and sorted out.

    Ref. No. 953075/4

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