StepChange Contact Numbers

StepChange Contact Numbers

StepChange UK Operation Hours

Monday-Friday 8.00 am - 8.00 pm
Saturday 8.30 am - 4.00 pm

StepChange Departments UK Contact Number
Customer Service 0800 138 1111
Debt Relief 0800 107 1339
Individual Voluntary Arrangement (IVA) 0800 197 1713
Debt Management Plan 0300 303 7037
Debts Settelment 0300 303 2469
StepChange Advice 0300 303 5666
Press Office Mobile 0793 947 5563
Press Releases 0207 391 4598
0207 391 4583
Equity Release And Mortgages 0808 168 6719
Sequestration and MAP Bankruptcy 0800 652 7491
International Enquiries 0113 297 0126
Debt Management Support 0300 303 5300
Debt Charity Mobile 0795 046 9101
Bankruptcy 0800 975 9557
Lender’s Contact 0113 386 0715

StepChange Customer Service

The StepChange customer service free number is 0800 138 1111. If you are new, have no idea about how it works, what plans are available to you and need debt advice, you will be contacting their experts on the mentioned number. However, before calling them, you will have to fill in their budget form for gathering the information. The form is available on the StepChange contact us page. Their lines are open from 8.00 am to 8.00 pm from Monday to Friday and from 8.00 am to 4.00 pm on Saturday. Therefore, follow these hours to ensure your calling is being attended to.

StepChange Debt Relief

The StepChange Debit Relief customer support free number is 0800 107 1339. If you need help with setting up your Debit Relief Order (DRO) or you are having some troubles with any of the steps during the process, contacting the experts on the mentioned number will prove very beneficial. The before Debit Relief approval issues includes learning about how Debit Relief would work if your situation changes, you have a car or how would you let your creditors know. You can seek their help even after you DRO has been set up, for example, what to do if you have priority arrears or benefit overpayment.

StepChange Debt Management

The StepChange debt management contact number 0300 303 7037. This is also the StepChange token payment plan phone number. If you encounter any issues with setting up with any of these plans or you need to get further information, their experts are just a phone call away. Their lines are open from 8.00 am to 6.00 pm, Monday to Friday.

StepChange Equity Release And Mortgages

The StepChange Equity Release free number is 0808 168 6719. You can also use this as StepChange Mortgage contact number. The financial solutions team available on the given number will help you out with any question you have with respect to the respective issues. They will also be advising you on how to manage them.

Their lines are open from 9.00 am to 5.00 pm, Monday to Friday.

StepChange Sequestration and MAP Bankruptcy

The StepChange sequestration and MAP bankruptcy free number is 0800 652 7491. By calling this number, you will get help completing your sequestration or MAP bankruptcy application form, including evidence to support the application, or if your circumstances have changed. Other than this, if you need to know what will happen to your job, who will find you have gone bankrupt, what will happen to your bank account and answers to all such questions, you can contact them on the given number.

StepChange Debt Settlement

The StepChange debt settlement contact number is 0300 303 2469. You will be calling this number if you have a lump some amount to pay towards your debts and need advice with going about it. The experts will guide you through all of it.

StepChange Money Advice

The StepChange money advice contact number is 0300 303 5666. This number is most useful for existing clients wishing to update their budget and/or debts or for further advice if their circumstances have changed. Moreover, if nothing is working out for you, then you might call on the given number and learn what else could you do to make things work and to get more advice about settling your debts. Other than these, advice about creditors and court papers could also be asked for by the experts available on this number.

StepChange Individual Voluntary Arrangement (IVA)

The StepChange Individual Voluntary Arrangement contact number is 0800 197 1713. In case you need to learn about how IVA works or you need help during the process, you can give them a call on the given number. They will also be letting you know about what should you expect during you IVA, they payment method and procedure, how would reclaiming PPI effect your IVA and what would happen once IVA finishes. Other then these if there is anything else that is unclear to you or you have some other questions to ask with respect to IVA, their experts are always at your disposal.

StepChange International

The StepChange international contact number is 0113 297 0126. Even though they do not offer advice and debt services to those living outside of the UK, but if you lived in the UK and went abroad on short-term basis, then you can contact them if you pass all of the three criteria: you have lived in the UK in the past three years, you debts were incurred in the UK and you access your money from a UK bank account and/or you are returning to the UK within the next 12 months. You can ask them for an advice or a debt solution only if you fulfil all the mentioned criteria.

StepChange Press

The StepChange press team contact number is 0207 391 4598. This number is exclusively for journalist or media enquiries. If you have to ask for pictures, inside news or arrange for a special interview, this is the number to call. However, the number is useful only during the office hours.

Outside Office Hours Press

Alternatively, the press team can be reached using the StepChange contact number 0207 391 4583 if you are calling them outside the office hours.

StepChange Head Office Address


StepChange Debt Charity
Wade House
Merrion Centre

StepChange Email

You might as well send them an email instead of calling them if you need any help. Their email address is [email protected]. It can be used for absolutely anything that you need help with, be it general queries or those regarding specific plans. Also, you can file a complaint with them using the email address. However, to learn more about their complaint process, visit the StepChange complaints process page.

StepChange Press Email

Similarly, journalist or media person can also drop them an email at the StepChange press email address [email protected]. They will be answering all press related queries.

StepChange Contact Tips

Rate this post

Service providers exhausting you?
Share with us the experience of the supplier's customer service (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions, valuable tips for the benefit of the customers.

Post comment


Important disclaimer

Calls to 0871 numbers cost 13p/minute + your phone provider service charge. Using our service - connection to organisations will cost you 13p/minute plus your access charge. This website is not affiliated with any of the organizations listed. If you need to contact this website webster for any reason, please use this contact form

customer service uk