Thomas Cook Customer Service

Thomas Cook Customer Service
Thomas Cook Customer Service

Thomas Cook UK Operation Hours

All Days 24/7
Thomas Cook UK Routing Number
Press 1 Arrange any special medical assistance prior to departure
Press 2Anything else

Thomas Cook Phone Number Tips

Thomas Cook Helpline UK Contact Numbers
Thomas Cook Customer Service (Toll-free) 0800 916 0652
Contact Thomas Cook Cruise Specialist 0800 169 4557
Special Assistance Team 0800 107 3409 
Thomas Cook (Abroad) +441733 224 330
Airline Contact Number 0800 916 0652

Thomas Cook  Overview

Whether you want to go on an exotic holiday or merely a few fun filled days close by, Thomas Cook is your best choice. Thomas Cook is a British travel company which was formed by merging Thomas Cook AG, Thomas Cook&Son, and MyTravel Group, on June 19th,  2007. The company is in the hospitality and tourism industry. With over 170 years of experience, this company offers the best possible options to suit your needs and budget. As at December 2015, the company had 21,813 employees. Their headquarters is stationed in Peterborough, Cambridgeshire, England. To learn more about the enterprise, you can check out their main website, Thomas Cook or call Thomas Cook phone number, toll-free 0800 916 0652.

Thomas Cook Services

Thomas Cook has a huge array of holiday destinations for you to choose. The firm’s products and services are enjoyed widely around the globe. The company provides services right from vacation packages, charter and scheduled passenger airlines, cruise lines, hotels and resorts. At their official website, you are presented with a broad range of options, destinations, and services to choose from, depending on your needs and budget. Also, the company also offers travel agencies services. You can seek their services to create tailor-made holiday packages for you. Other extras such as car hire, gift cards, airport parking, car hire access insurance, airport lounges and much more are also offered. Thomas Cook has several subsidiaries which are Thomas Cook Retail, Thomas Cook Airlines, Condor, Hotels4u, and Neckermann. For more details about what the enterprise offers, visit Thomas Cook, products, and services.

Contact Thomas Cook Customer Service

Thomas Cook customer service agents are available for all general customer related queries. You can call +441733 224 330 if you are calling from abroad. The line is open from 8 am to 10 pm, 7 days a week. However, your call may be recorded for security purposes or to ensure that you get the best services available, from the customer support representatives. In case you want to call in regards to special services during your travel, you can get in touch with the company by dialling the Thomas Cook phone number, toll-free 0800 107 3409 . However, it is important to note that the call should be made 14 days prior, to your departure. Also, you can contact Thomas Cook Airline through 0800 916 0652.

The company also has an online live chat option, where you can chat with customer service executives through the website and get your queries resolved immediately.

Thomas Cook Customer Service

Write to Thomas Cook Customer Care

Apart from calling the various Thomas Cook phone numbers availed on the company’s website, you can also be able to contact them through a written, ordinary mail. Personally, I am not a huge fun of holding on the phone for hours waiting for an available customer care representative to talk to. Hence, this is the best channel of communication. However, it should be used in cases which are not urgent because it might take more than 10 days to get a response. You should address the letter to,

Thomas Cook Group plc,

3rd Floor South Building,

200 Aldersgate, London EC1A 4HD.

Thomas Cook Contact Number Helpline Tips

When calling Thomas Cook customer service desk for an existing booking, make sure that you have your reservation number at hand. Additionally, it is easy to make use of the live chat system but take note that it is available only from 8 am to 10 pm, 7days a week. You can also peruse through the FAQ section first before calling the different customer care departments. You can also check out the companys social media platforms, Facebook and Twitter.

Thomas Cook Customer Service
4.5 (90%) 2 votes

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3 Comments to “Thomas Cook Customer Service”

  • Flew Thomas Cook Airlines from Manchester to Cancun. New cabin but very cramped and uncomfortable, crew unfriendly. Food was greasy and bland. They are trying to compete with scheduled long range airlines and it’s just nothing like it.

  • Flew Manchester to Fuerteventura with Thomas Cook, the flight operated by Condor – pleasant German crew were very efficient. On time. The return flight again operated by Condor with the same excellent service, landing 31 minutes early.

  • I have been trying to book a flight with Thomas Cook on the internet with no luck I think due to a poorly performing upgrade of the site. I decided to call them to book the flight and have been approx. 30 mins on hold. A very unsatisfactory service from a company who is performing poorly on the stock market. I would have thought a company such has Thomas Cook would have a plan in place to overcome these situations when improvements fail.

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