Vanquis Bank Contact Number

Vanquis Bank Contact Number
 Customer Service

UK Operation Hours

Monday-Friday 8:00AM - 8:00PM
Saturday 9:00AM - 5:30PM

When was the last time you thought about whether you were happy with your bank? Do you pay higher interest rates than your competitors? Are your loans paid off? A record of a borrower’s responsible repayment of debts is called credit history. When clients apply for credit from a bank, credit card corporation, or just a store, their credit information will be forwarded to a credit bureau. If they are found to have a limited or uneven credit history, their applications could be rejected. However, Vanquis Bank helpline is here for you. This is the only bank proven to take you on regardless of your financial woes.

In this article, you will find a complete catalogue of Vanquis Bank contact numbers and other important information concerning the company website and tools. If you are looking for a specific Vanquis Bank phone number, see the list below. There are also other addresses if you want to reach out more directly.

Vanquis Bank Phone Number List

Vanquis Bank Helpline UK Contact Number
Vanquis Bank Customer Service 0330 099 3000
Contact Vanquis Bank Toll-Free 0800 781 9660
Vanquis Bank Complaints 0330 099 3000
Quick Call 01623 23 23 23
Lost/Stolen Card 0800 783 9003
Automated Payment Line 0330 099 3010
Financial Ombudsman 0800 023 4 567
Switchboard Number 020 79 64 1000
Fax Number 020 7964 1001
Outreach Team and Technical Advice 0207 964 1400

Contact Vanquis Bank via the following means:

  • Any of the Vanquis Bank Phone Numbers
  • Going to the main website
  • Sending a handwritten letter by post
  • Social media

 Vanquis Bank Customer Service

Vanquis Bank Customer Service

Vanquis Bank puts customer care at the heart of what they do. They carry a goal of being the model credit card provider in the country, lending with accountability, and fair treatment to all their customers. Therefore, Vanquis Bank customer service views their clients as their top priority. The Vanquis Bank helpline service team is highly trained within the financial boundaries and are adept in meeting customers’ needs with responsibility, ethics, and fairness.

All Vanquis Bank contact numbers will provide you with an opportunity to find the right access point. Your account information is not ever available via email due to safety purposes, and they are very dedicated to keeping your information safe within the company system. However, if you have any questions, you are most welcome to dial the Vanquis Bank phone number 0330 099 3000, and you are guaranteed assistance by an experienced customer service representative.

All centre lines are open between 8a.m. to 8p.m. Monday to Friday and to 5.30p.m. Saturday. The centre is closed on Sundays and public holidays.

Contact Vanquis Bank Address

If you feel like sending in your enquiries in a written format, send your letter to their Action Team at this address:

Vanquis Bank Visa Card
Customer Services
PO Box 399, Chatham, ME4 4WQ

Vanquis Bank Complaints

Vanquis Bank Complaints

Vanquis Bank customer service has a special department purely to handle complaints. The department consists of a team appointed in order to handle any Vanquis Bank complaints, compliments, and secondary queries. You are welcome to notify the bank of your concerns by calling the Vanquis Bank contact number 0330 099 3000, to voice your complaint. Or you would like to address your complaint in details, do mail your complaint to this address:

Customer Action Team
PO Box 399, Chatham, ME4 4WQ

Vanquis Bank is committed to satisfying customers with their products and services, which is why their products and services are made to meet the customers’ needs. They are consistent in their strive to respond to complaints in a timely, approachable and professional level.

There is a selected procedure with which your complaints will be handled in accordance to. The Vanquis Bank Contact Us page has procedures for complaining.

You can also send in a Vanquis Bank complaint via email, to which the bank will try to resolve as soon as possible.

If the solutions provided by the bank regarding your complaints are not to your satisfaction, you may refer them to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is the UK’s official expert in sorting out issues with financial services, set up by the Parliament. They give unbiased responses to clarify customers on the exact happening. They also have the legal power to set things straight if customers were found to be treated unfairly.

Visit the FOS website to know more about it. Contact the FOS toll-free, 0800 023 4 567. You can also write a letter to: 

Financial Ombudsman Service at Exchange Tower
London E14 9SR

Vanquis Bank Quick Call

Vanquis Bank Helpline

An automated service staff is developed to provide support 24 hours a day. If you are in a hurry for information or would like your general enquiries answered, contact their Quick Call service at 01623 23 23 23.

However, before you make your call, visit the Vanquis Bank contact us and FAQ webpage to see if your answer is there. That way, you won’t have to waste your time to wait for a representative to pick up your call when your answer is already provided.

Lost or Stolen Credit Cards

Lost and stolen cards may be a severe issue, but it is not uncommon. Thus, there is a Vanquis Bank helpline you can contact in this case. For UK residents, call this Vanquis Bank phone number toll-free, 0800 783 9003. For non-UK residents, call the international Vanquis Bank contact number +44 161 444 4495.

New Customers and Credit Card Activation

Vanquis Bank Customer Service

Just because you already have a bank credit card does not mean you can use it immediately. Due to security purposes, you are required to activate your card. In case you are confused and need clarification in regards to your credit card activation, contact Vanquis Bank for more information. There are two Vanquis Bank contact numbers to choose from, one of which is toll-free 0800 781 9660 or 01623 23 23 23. New customers should call these numbers immediately upon receiving a new card.

Automated Payment

Life is unpredictable and sudden. One day you might be fine, and the second there could be an accident or difficult financial circumstances that are difficult to escape. Repayment Option Plans come in handy during such circumstances, helping you maintain control and protect your credit score that you have worked so hard to develop.

You can opt in and opt out of a repayment option plan whenever you feel like it, as long as you have a credit card agreement with the bank.

Customers can avail information about repayment option plans from a dedicated team member if they contact Vanquis Bank helpline, 0330 099 3010.

Vanquis Bank Helpline

It is common for people to have outlines a number of plans which their lives will turn out to be; it is also common when those plans go haywire and stop working. If you are ever in a situation where you require assistance from a financial aspect, Vanquis Bank is always ready to help you solve your issues and fulfil your plans.

Their helpline staff is always available from 8a.m. to 8p.m. Monday to Friday and to 5.30p.m. Saturday. Simply contact Vanquis Bank helpline at 0330 099 3002.

Switchboard and Fax

If you are looking to reach a certain extension within the Bank, you can use the Vanquis Bank contact number switchboard at 020 79 64 1000 or +44 20 7964 1000 for callers outside UK. Then you can reach the extension and speak to whomever is on the other end of the extension. If you wish to fax certain paperwork they have a fax facility for you to contact. The Vanquis Bank contact number to fax 020 7964 1001. Please avoid faxing unnecessary or sensitive information.

Contact Vanquis Bank via Social Media

Vanquis Bank Contact Number

Though just a subsidiary of a parent company called Provident Financial Group, Vanquis Bank has also established numerous social media outlets to keep the customers up to date and remain in contact with customers who frequent social media. They are adamant to keep their customers happy and support their customers in all aspects, even when customers reach out through social media. Please use these contacts to stay in touch and get the latest news about the bank.

Vanquis Bank Review

Contact Vanquis Bank

Launched in 2003 as a subsidiary of Provident Financial Group, Vanquis Bank provides credit cards for UK citizens with a limited or uneven credit history. A fixed rate bond service was launched in 2011. All of the credit cards Vanquis Bank issues are licensed under VISA.

Based in UK, Vanquis Bank aims to help people in fixing unappealing credit. They help people whose credit have been turned down elsewhere. In addition to offering a trustworthy and accountable financial service where they do not hide their pricing and products to give clients unnecessary surprises, they provide a sensible way to help you control your money.

They will assess customers’ personal situations to grasp the perfect credit card package that would suit them, instead of turning the customers away just because they have a bad credit history. When a Vanquis Bank credit card is used responsibly, customers will be able to rebuild their credit rating. Follow the bank’s steps in building and maintaining a credit score with consistency, customers would be on track to improve their credit history and build a strong credit rating.

Vanquis Bank has had more than 3 million customers all over UK since its launching. They focus their operations on helping their customers as much as possible. Their call centre in Chatam, Kent, is devoted to offering customers all the support they would need, which means that customers will be talking to a representative who will understand the situations and needs and help the customers where they can.

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